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Channels of dialogue

Channels of dialogue and assessments of stakeholder relations 

StakeholderChannels of dialogueAssessments
Customers Regular contact with customers, lifecycle support for products, customer events and seminars, customer magazines, the internet, conferences and exhibitions, product documentation, customer feedback system, customer relationship on-line (CROL ®) System for measuring customer satisfaction and quality
Employees Open and continuous communication between management and employees, annual development discussions, information meetings and internal communication (intranet), employee magazines, training events, national statutory employee bodies and European Works Council, occupational health and safety committees, suggestion system, continuous improvement process (CIP), Technology and Innovation Award, Customer Care Award Employee satisfaction surveys (My Voice)
Owners, investors Management meetings with investors, financiers and analysts, stakeholder magazines, general meetings, information meetings, stock exchange and press releases, annual and interim reports, capital markets days, the internet, investor relations surveys, sustainability questionnaires Investor relations surveys, sustainability surveys and indices
Suppliers Open and active dialogue between the sourcing organisation and suppliers, supplier portal, supplier development, supplier management system, Supplier Days, Supplier of the Year Award Supplier assessments
Society Reporting to, and co-operation with, public officials on issues such as the environment and occupational health & safety, Open Doors days, sustainability report, corporate presentations, local communications, the internet Stakeholder feedback, corporate image surveys
Organisations Membership, regular contact, participation in activities of local trade and industrial organisations, active role in working groups, contact with various public bodies, e.g. through ministries, reports  
Universities Opportunities for practical training and degrees, R&D projects, participation in recruitment fairs and seminars, sponsorship of student activities Preferred employer surveys
The media National and international business media and journals, trade publications, interviews and press releases, main annual publications, meetings, visits, factory tours Surveys conducted among business journalists, media surveys, reporting comparisons