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Social data

      2010 2009 2008 2007 2006
Personnel          
  Number of employees in the end of the year 17 528 18 541 18 812 16 336 14 346
  Personnel by business          
    Services 11 150 11 219 11 011 9 563 8 539
    Ship Power 969 1 140 1 601 2 940 2 469
    Power Plants 835 835 904 826 838
    Industrial Operations 4 210 4 911 4 883 2 642 2 187
    Other 364 436 413 365 313
  Personnel by market area          
    Europe 9 790 10 889 11 048 9 641 8 528
    Asia 5 503 5 610 5 692 4 946 4 134
    Americas 1 700 1 610 1 577 1 372 1 346
    Africa 443 410 416 299 255
    Other 92 78 79 78 83
  Average age of employees 38.9 38.8 38.0 38.2 39.2
  Permanent employees (%) 90 88 88 89 92
  Temporary employees (%) 10 12 12 11 8
  Full-time employees (%) 97 98 98 97 97
  Part-time employees (%) 3 2 2 3 3
  Employee turnover (resigned) (%) 9.8 10.5 10.2    
  Net employment creation -814 -310 2 044 1 779 1 277
  Training days (days/employee) 3.1 3.7 3.3 3.3 3.3
    Managers and superiors 3.2 3.9 2.7 5.3 3.3
    Other white-collar employees 2.9 3.8 3.3 2.9 3.9
    Blue-collar employees 3.3 3.5 3.5 2.8 2.4
  Development discussions held annually (%) 72 78 67 70 60
Gender diversity          
  Male/female ratio (%) 86/14 86/14 86/14 87/13  
  Executive positions globally: male/female ratio (%) 90/10 87/13      
Regional diversity          
  Number of nationalities 109 110 111 102 87
Injuries          
  Total number of injuries 971 1 169 1 127 1 159 1 116
  Number of lost tome injuries resulting in at least
1 day absence, total
333 470 548 444 435
    Number of lost time injuries - work-related 274        
    Number of lost time injuries - commuting 59        
  Lost time injuries / million working hours 7.8 12.9 16.3 14.6 18.0
Absence rate          
  Absence due to illness (% of total working hours) 2.3 2.4 2.2 2.0 2.4
  Absence due to lost time injury
(% of total working hours)
0.2 0.2 0.2 0.2 0.3
  Absence due to occupational diseases
(% of total working hours)
0.0 0.0 0.0 0.1 0.0
Fatatilities          
  Number of fatalities, total 1 2 0 3 0
  Employees 0 1 0 2 0
  Contractors 1 1 0 1 0
Non-compliances          
  Number of non-compliance cases 2 4 3 2 0
  Fines of non-compliance cases (EUR) 26 157 17 659 2 352 1 300 0
Customer satisfaction          
  Ship Power 7.6 7.4 7.4 7.5 7.4
  Services 7.9 7.9 7.8 7.7 7.6
  Power Plants 8.3 8.1 8.3 8.1 7.9
  Sample 1 932 1 859 2 204 1 575 1 477