Optimising efficiency and performance
Wärtsilä Services supports its customers by offering the most comprehensive portfolio of services in the industry, thereby optimising their operations and product lifecycle. Our services network is the broadest in the industry, consisting of over 11,000 services professionals in more than 160 locations in over 70 countries globally.
Our goal is to offer services based on customer needs. We focus, therefore, on developing close relationships with our customers, thus enabling us to gain an in-depth understanding of their business, and extending our offering accordingly. Our Services business covers both the Ship Power and Power Plants businesses in their entirety. The base for Wärtsilä's Services business has traditionally consisted of our own installations. However, the service offering also covers other brands and several non-engine related services.
We aim at continuously developing our existing competences as well as building new competences in strategic growth areas. Expanding our offering by developing our portfolio through strategic acquisitions and innovations will continue to be our strategic focus in the future. Further growth is sought by strengthening our service agreement offering in response to our customers' increased interest in maintenance partnerships.
We provide complete engine services for Wärtsilä and other engine brands. These services cover everything from basic services to management support and performance optimiser packages.
Electrical & Automation Services
Automation services include the design and manufacturing of control systems, power units, and control panels for all industries. We provide a range of services, from instrumentation to turnkey engineering packages or conversion projects.
We offer complete services for propulsion systems, throughout the lifecycle of an installation. We serve both Wärtsilä and other brands' installations.
Wärtsilä Boiler Services further strengthens our position as a leading total services provider. We provide inspection services, condition based services, and spare parts for all types of boiler plants, as well as economisers and their control systems.
In 2010, Wärtsilä launched a new portfolio of services, Environmental Services, offering both marine and energy market customers the most extensive set of environmentally-related services, products and solutions in the industry. This portfolio is in line with Wärtsilä's strategy of strengthening its position as a leading provider of environmental retrofit solutions to already existing installations. Environmental Services helps customers to minimise emissions into the air and water, and helps them to meet increasingly stringent legislation and regulations.
Operation & maintenance agreements, in which Wärtsilä takes full control of the offered solution, ensure optimal performance of the installation. Our responsibility is to ensure that the installations meet set performance targets and lifetime criteria, thus allowing owners to concentrate on their core business. At the end of 2010 operations and maintenance agreements covered approximately 160 power plant installations.
Our training services ensure that investments in employee development result in solid business growth. Training programmes are tailored to the requirements of our customers, and range from traditional hands-on training in operations, maintenance and safety issues, and control systems, to advanced remote training systems and e-learning opportunities.